Key Points
- · The Purple Property Shop, a family-run estate agency based in Bolton, celebrated its 15th anniversary on September 10, 2025.
- · Founded by Matthew and Sally Jones, the agency has developed a strong reputation for professionalism, integrity, and exceptional customer service.
- · The agency offers residential and commercial property sales, lettings, and management services in Bolton and surrounding areas.
- · Managing Director Matthew Jones has over 15 years of experience and has conducted more than 6,000 property valuations.
- · The Purple Property Shop is recognised for its personalised approach, prompt client communication, and price match guarantee.
- · The company is a member of Property Mark and has a strong commitment to family values and customer satisfaction.
- · The Purple Property Shop operates from a registered office on Blackburn Road, Bolton.
· The anniversary celebration underscores the agency's growth from a small family enterprise to a key local player in the Bolton property market.
What is the significance of The Purple Property Shop's 15th anniversary?
The Purple Property Shop, a respected estate agency located in Bolton, marked a milestone on September 10, 2025, celebrating 15 years in business. As reported by local media including a Yahoo News article dated the day of the anniversary, the agency has grown from a family-run startup, founded around 2010 by Matthew and Sally Jones, into a well-established company known for its professionalism and personalised service.
The significance of this anniversary lies in its reflection of sustained success within Bolton’s competitive property market. This achievement highlights the agency’s commitment to customer satisfaction, supported by family values, honesty, and trust, which distinguishes it in the region’s estate agency sector. The journey from a modest dining table operation to an award-winning, client-focused business illustrates the commitment and vision of its leadership team and staff.
Who are the key people behind The Purple Property Shop?
Matthew Jones serves as the Managing Director and co-founder of The Purple Property Shop. According to content on the agency’s website and a detailed profile published in April 2025, Matthew brings over 15 years of experience in the property sector and has personally conducted more than 6,000 property valuations. His background as a qualified accountant pairs financial expertise with property market insight, enabling him to offer clients strategic advice on buying, selling, and investment decisions.
Sally Frances Jones, co-founder and director, also plays a crucial role in the company’s leadership. Both directors are based at the company’s registered office at 482 Blackburn Road, Bolton. Their combined expertise and leadership have been pivotal in shaping the agency’s reputation for integrity, customer service, and market knowledge.
What services does The Purple Property Shop provide in Bolton?
The Purple Property Shop provides comprehensive estate agency services encompassing sales, lettings, and property management. As explained extensively on their website, the agency specialises in both residential and commercial property markets in Bolton and surrounding areas.
Their services include:
- · Residential property sales and purchases, tailored with expert local knowledge.
- · Lettings services offering broad coverage of rental opportunities.
- · Property management to maintain client assets efficiently.
- · Commercial property sales and lettings catered to business needs.
The agency distinguishes itself through a commitment to exceptional customer service, offering personalised support throughout the property journey. This includes detailed valuation appointments led by Matthew Jones with a ‘hands-on personal approach’ that caters to the level of detail each client requires.
How does The Purple Property Shop ensure excellent customer service?
Customer service is the cornerstone of The Purple Property Shop’s operation. According to their official communications and website content, the agency places a premium on delivering a warm, reassuring, and positive client experience. Some key elements of their customer service approach include:
- · Answering calls promptly within four rings.
- · Rapid response to client inquiries.
- · Providing user-friendly guides and relevant information.
- · Maintaining open-mindedness to client feedback and addressing complaints with humility.
- · Employing trained staff who focus on tone, manner, and language to enhance client interaction.
- · Offering a price match guarantee to ensure clients receive the best value.
These practices have helped the agency build a loyal client base and a strong reputation for reliability and professionalism in Bolton’s property market.
What is the local market impact and reputation of The Purple Property Shop?
As a trusted name in Bolton’s property sector, The Purple Property Shop has consistently been recognised for its expertise and client-focused approach. The agency’s leadership in marketing and local market insight has ensured successful property transactions for a broad range of clients.
Reviews and testimonials on platforms like AllAgents.co.uk affirm their commitment to providing a unique and personal service. Moreover, the company’s standing as a member of Property Mark (formerly the Association of Estate Agents) underlines its adherence to industry standards and professionalism.
The local impact extends beyond transactions, fostering trust within the community and contributing to the overall health of Bolton’s property market by ensuring transparent and honest dealings.
How did The Purple Property Shop start and evolve over 15 years?
The Purple Property Shop began as a family-run business approximately 15 years ago, with founders Matthew and Sally Jones starting operations from their dining table. Over time, the agency expanded its services and built its brand while maintaining a focus on family values and customer care.
From a small startup to an agency with a prominent office on Blackburn Road, their growth trajectory is marked by continuous improvement in client experience and service quality. This evolution is documented by various sources including their corporate filings and online presence.
Matthew Jones has played a leading role in this evolution, with his extensive market experience and valuation expertise shaping the agency's strategic direction.
What are the future plans and aspirations of The Purple Property Shop?
While detailed future plans have not been publicly disclosed, The Purple Property Shop’s continued investment in staff training, market analysis, and client communication suggest a focus on sustained growth and maintaining high standards.