Key Points
- · Ofcom has initiated a second investigation into IX Wireless Limited concerning compliance with UK telecom regulations.
- · The new probe focuses on whether IX Wireless failed to maintain overhead lines at the legally required minimum height of 5.5 metres above maintainable highways.
- · Earlier this year, Ofcom opened a separate inquiry regarding IX Wireless’s failure to minimise visual impact from a 15-metre broadband mast installed in Rochdale.
- · IX Wireless is expanding a hybrid fibre and wireless broadband network across multiple towns in the North West of England.
- · The regulator's investigations assess compliance with the Electronic Communications Code, including infrastructure installation, maintenance, and safety obligations.
- · Local residents and officials have raised concerns about the visual and safety implications of IX Wireless’s infrastructure, leading to public and political scrutiny.
- · Outcomes of such investigations tend to take considerable time, with updates and conclusions expected potentially by mid-2026.
What is Ofcom investigating about IX Wireless Limited?
As reported by Rupert Wood of ISPreview.co.uk on 16 September 2025, Ofcom, the UK telecoms regulator, has opened a second investigation into broadband operator IX Wireless Limited ("IXW"). This latest probe examines whether IX Wireless has complied with the Electronic Communications Code (Conditions and Restrictions) Regulations 2003/2533, particularly Regulation 4(2)(a) and Regulation 10(1). These rules require that overhead cable lines over maintainable highways be installed at a minimum height of 5.5 metres and that network operators regularly inspect and maintain such infrastructure to prevent injury or damage.
This adds to an earlier investigation launched in May 2025 focussing on whether IX Wireless failed in its duty to minimise the visual impact of a 15-metre metal broadband mast it erected in a residential street in Rochdale during 2023. The first investigation examines the operator's compliance with requirements to consider the visual amenity and community impact when installing telecoms infrastructure.
What is IX Wireless’s network and why is it under scrutiny?
IX Wireless is a growing hybrid fibre and wireless broadband network provider aiming to connect up to 250,000 UK premises, primarily across various North West England towns including Blackburn with Darwen, Burnley, Nelson, Accrington, Blackpool, Oldham, and Tameside. As reported by Rupert Wood, their deployment involves tall, metal poles or masts, often around 15 metres high. These are taller and more visually prominent than traditional telecoms poles.
The operator’s use of permitted development rights allows it to install much of its infrastructure without needing full planning permissions, a fact which has occasionally caused public concern. Several residents in affected areas, notably in Rochdale, have raised complaints about the visual impact of these structures and the lack of community consultation before installation. The size and location of the masts have generated some negative local reactions due to their appearance.
What are the legal and regulatory obligations IX Wireless must meet?
According to Ofcom’s statement (Case Reference CW/01322/09/25), IX Wireless, as a designated "Code Operator" under the Electronic Communications Code, enjoys certain rights facilitating electronic communications network rollout but is also subject to strict duties. Two key legal requirements are:
- · Ensuring overhead lines above maintainable highways are installed at least 5.5 metres from the road surface to guarantee safety.
- · Inspecting and maintaining electronic communications apparatus (excluding underground or building-installed apparatus) to avoid causing injury or property damage.
Ofcom's investigation will determine whether IX Wireless met these obligations or if there have been violations that could lead to enforcement actions under section 110 of the Communications Act 2003.
What has been the local and political reaction to IX Wireless’s installations?
As noted by Rochdale local news and radio, the installation of the 15-metre mast in Rochdale in 2023 sparked complaints from residents citing its intrusive visual impact. Heywood and Middleton MP Elsie Blundell has publicly expressed concern, describing certain telecom companies' disregard for planning rules as "cavalier." She highlighted the need for greater council powers to challenge operators acting without sufficient regard to local communities.
This sentiment is echoed through calls for improved community engagement before deployment, as urged by industry bodies such as the Independent Networks Co-operative Association (INCA) and Internet Services Providers’ Association (ISPA). They recently issued new 'Best Practice Guidance' to encourage more transparent and consultative approaches for telecom infrastructure installations.
How long will Ofcom’s investigations take and what could be the outcome?
Ofcom investigations of this nature have historically been lengthy. The regulator has limited enforcement powers and often takes many months or even years to conclude its inquiries. For example, a similar investigation into competitor Brsk’s pole deployments opened in September 2024 resulted in a £14,000 fine issued in July 2025.
Rupert Wood of ISPreview suggests it is unlikely IX Wireless’s current investigations will be resolved before mid-2026. The outcomes could potentially set important precedents around telecom operators' responsibilities regarding infrastructure heights, maintenance, and community consultation for wireless broadband rollouts.
What is IX Wireless’s response to the investigations?
As of the latest updates, IX Wireless has not publicly commented on the ongoing Ofcom investigations or the concerns raised. Ofcom has stated it will gather further information and provide progress updates as the inquiries proceed.